Refund policy

RetroVerse Return & Refund Policy

We offer a 30-day return window from the date your product is delivered.

Eligibility

To qualify for a return, the product must be in the same condition received, unused, and free of damage or alteration, with all original accessories, cables, manuals, and packaging included. You'll need the order number or proof of purchase.

In rare cases where a returned item is missing parts or shows user-caused damage, we may deny the return or apply a small additional handling charge.

How to Start a Return

Email support@retroversepro.com to request a Return Authorization (RA) and instructions.

Do not send items back without an RAโ€”unauthorized returns may be refused.

If approved, we'll provide a prepaid return label (where available) and packing instructions.

Damages & Issues

Inspect your delivery upon arrival. If the product is defective, damaged, or incorrect, contact support@retroversepro.com immediately so we can make it right.

Non-Returnable Items

  • Final-sale items and gift cards
  • Customized or special-order units
  • Software licenses / digital downloads (if applicable)
  • Items with significant wear, user damage, missing serial/IMEI labels, or missing accessories

Exchanges

For the fastest service, return the item for a refund (once approved) and place a new order.

EU 14-Day Cooling-Off

For orders shipped to the EU, you may cancel within 14 days of delivery for any reason. Items must be unused and in original packaging with all accessories.

Refunds

For damaged, defective, or incorrect items, once your evidence is reviewed and approved, we'll email you the approval status and issue your refund to the original payment method within 10 business days โ€” no need to send the item back. For all other returns, once the item is received and inspected, we'll email you the approval status and process your refund within 10 business days of that inspection. Your bank or card issuer may take additional time to post funds.

If it's been over 15 business days since approval, please emailย support@retroversepro.com.