Contact Us

Our team typically responds within 24 hours. For faster help, check our FAQ below.

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

Standard shipping typically takes 6-10 business days within the continental US. International shipping times vary by location.

What is your return policy? +

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

What games are included? +

20,000+ classic games across 20+ consoles including NES, SNES, Game Boy, Game Boy Color, GBA, PS1, N64, Sega Genesis, Neo Geo, and Arcade. Every game comes preloaded โ€” nothing to download or install.

Do I need WiFi or a subscription? +

No WiFi, no downloads, no subscriptions โ€” ever. Everything is preloaded on the device. Pick it up and play instantly, anywhere.

How is this different from a Nintendo Switch or Steam Deck? +

The Switch and Steam Deck are great for modern gaming โ€” but they cost $300-400+, require game purchases at $40-70 each, and need constant updates and internet connections. The RetroVerse Pro 2.0 is purpose-built for classic games only. One price, 20,000 games preloaded, no subscriptions, no downloads, no WiFi needed. Ever.